Privacy Policy


Cancellation Policy

We want you to feel comfortable purchasing  with us ...

To make an cancellation, simply  e-mail us at

an e-mail Authorization cancellation is needed to cancel any pending or shipped orders.

Any order Cancelled must be placed by     e-mail within 7 business days & must have an e-mail Cancellation confirmation Authorization required to cancel  any pending or placed orders.

All Items cancelled must be refused If Delivered for Full Refund or  returned unopened within 7 business Days for Refund Less S&H.

All Items must be returned back via Freight Delivery w/ Tracking with Signature Required (UPS , Fedex, & DHL.etc) to original sticker address only, to receive credit Refund less Shipping & Handling.

Tracking number after shippment back must be provided to us by e-mail.

Items must be unopened, new, unused, undamaged in original packing in new saleble conditon. & must be shipped back to  sticker address only. Shipping and handling charges cannot be refunded when returning items. 

If  Item ordered is placed & No  Cancellation authorization  e-mail is Confirmed & Items are delivered, Shipped & Signed for. No Credit shall be given without prior approval.

All placed orders online receipt or packing slip dated within 7 Business days is required for all cancellations.

Some items cannot be returned if opened.

All returns or exchanges will be needed to return to manufacturer.

Contact Us by e-mail
For round-the-clock assistance, e-mail Customer Care at:

e-mail Customer Care:
Available 24 hours a day, 7 days a week.

Copyright © 2018  Rug International, LLC. |  Cancellation Policy